Delivery & Collection Policy

ecomealz is collection-only. We are an online surplus-food marketplace: our Partner restaurants, bakeries, and cafés list their unsold end-of-day food as discounted "Surprise Bags", and you reserve them in the app and collect them in person. There is no delivery, courier, or shipping of any kind. You do not enter a delivery address, and there is no delivery fee. This policy explains how collection works.

1. Collection, Not Delivery — How It Works

Every order on ecomealz is fulfilled by pickup / collection in person at the Partner's location. There is no home delivery, courier service, or postal shipping. The process is:

Reserve a Surprise Bag from a Partner in the ecomealz app.
Receive a QR code for your order, which acts as your collection ticket.
Collect in person at the Partner's premises during the stated pickup window, presenting your QR code so the Partner can hand over your bag.

Because everything is collected in person, ecomealz never asks for a shipping or delivery address, and no bag is ever sent to you.

2. Pickup Windows & Timing

Each Surprise Bag has a pickup window that is set by the individual Partner and shown in the app before you reserve. Windows are typically on the same day and often around the end of the day, since the bags contain surplus food that the Partner is clearing.

You must collect your bag at the Partner's location during that window. Your order is considered fulfilled at the moment you collect it — and, where card payment applies (see below), the payment is completed at that point of collection.

3. No Shipping or Delivery Fees

As all orders are collected in person, there are no delivery charges, courier charges, or shipping fees of any kind. The only amount you pay is the price of the Surprise Bag itself, in the local currency of your city (AED in Dubai, AZN in Baku).

Payment at collection. Payment is currently made as cash at pickup, directly to the Partner. In-app card payments via Tap Payments are being added; when available, card payment is also completed at collection. Either way, there is nothing extra to pay for delivery.

4. Proof of Collection — Your QR Code

Your order includes a unique QR code in the app. At pickup, the Partner scans this QR code to verify your reservation and release your Surprise Bag. Scanning the code is our proof that the order has been collected.

Please keep your QR code confidential — anyone who presents it may be able to collect your bag on your behalf.

5. Missed Pickups & No-Shows

Surprise Bags are perishable. If you do not arrive and collect your bag during the pickup window, the Partner is not obliged to hold it, and the bag may be released or made available to others so the food is not wasted.

A missed pickup is treated as a no-show. How this affects any amount paid depends on the payment method and the circumstances — for full details on cancellations, no-shows, and any refunds, please see our Refund Policy. Repeated no-shows may lead us to limit or suspend your account.

6. Questions

If you have any questions about collection or this policy, please contact us: