Welcome to ecomealz, a surplus-food marketplace that helps you rescue good, unsold food from restaurants, bakeries, and other food businesses ("Partners") at a discount — while helping reduce food waste. These Terms of Service ("Terms") are a binding agreement between you and ecomealz governing your use of the ecomealz mobile application (iOS and Android), our website at ecomealz.com, and our web application at ecomealz.com/app/ (together, the "Service").
Please read these Terms carefully. By creating an account or using the Service, you agree to them.
ecomealz is operated by ECOMEALZ L.L.C-FZ, a company licensed in the Meydan Free Zone, Dubai, United Arab Emirates (Trade Licence No. 2651416.01). Registered address: Meydan Grandstand, Shared Desk 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE.
The Service is offered in English, Azerbaijani, and Arabic. If there is any conflict between translated versions, the English version prevails.
By downloading, accessing, registering for, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, please do not use the Service.
You may sign in using an email address and password, Google Sign-In, or Sign in with Apple. Whichever method you choose, these Terms apply to your use of the Service.
ecomealz operates an online marketplace that connects users ("you", "Customer") with Partners who list surplus, unsold, end-of-day food as discounted "Surprise Bags" (typically at 50–70% off the estimated regular value).
ecomealz is an intermediary only. We provide the technology platform that lets Partners list Surprise Bags and lets you reserve and collect them. We are not the seller, manufacturer, preparer, or supplier of any food. The contract of sale for any Surprise Bag is between you and the Partner. The Partner is solely responsible for the food, including its preparation, quality, freshness, ingredients, labelling, hygiene, and safety.
The Service currently operates in Dubai, United Arab Emirates (prices in AED) and Baku, Azerbaijan (prices in AZN). Availability, pricing, Partners, and features may differ by city.
The core of the Service is the "Surprise" Bag. By its nature:
When you reserve a Surprise Bag, you make an offer to purchase it from the Partner. Availability is limited and shown in real time; bags are offered on a first-come, first-served basis and may sell out. A reservation is confirmed when it appears as an active order in the app and you receive a QR code for pickup.
You agree to collect and pay for every bag you reserve. Reserving a bag creates a genuine commitment to purchase it, subject to the cancellation rules in Section 9.
Prices are shown in the local currency of your selected city (AED in Dubai, AZN in Baku) and are set by the Partner. Prices, availability, and pickup times may change at any time before you reserve.
The Service currently uses a cash-at-pickup model:
Cancelling a reservation. You may cancel a reservation in the app before pickup where the app allows it. Because bags are perishable and offered in limited quantity, cancellation may be restricted close to or after the start of the pickup window.
Cash orders. Since you pay only at pickup, cancelling before collection means no money changes hands. If you paid cash and there is a genuine problem with the food or a bag was not made available, please raise it with the Partner at the point of pickup and contact us so we can assist. Refunds of cash paid are handled with the Partner.
If a Partner cancels. A Partner may occasionally have to cancel (for example, if they overestimated surplus). If your order is cancelled by the Partner before pickup, you are not charged, and any loyalty points redeemed on that order are restored to your balance.
These Terms do not exclude any non-waivable statutory consumer rights you may have under the laws of the UAE or Azerbaijan.
ecomealz offers a loyalty program to reward you for rescuing food:
Loyalty points have no cash value, are not transferable, cannot be sold or exchanged for cash, and are personal to your account. We may change, suspend, or end the loyalty program, or adjust earning and redemption rates, at any time. Points may expire or be forfeited if your account is closed, deleted, or terminated for breach of these Terms. We may reverse or cancel points obtained through error, fraud, or abuse.
From time to time we may run promotions, referral programs (including referral codes), or prize draws and lotteries. Each such offer may have its own additional rules and eligibility requirements, which will be made available to you and which form part of these Terms for participants.
Promotional offers, referral rewards, and draws may be limited, city-specific, time-limited, subject to regulatory approval, and may be modified, paused, or withdrawn at any time. Prize draws and lotteries, where offered, are subject to applicable local laws and any required permits; where a permit or approval is pending or unavailable, the relevant feature may be disabled or unavailable in your city.
When using the Service, you agree that you will not:
You are responsible for any content you submit (such as a profile photo) and must have the rights to it. You must not upload unlawful, infringing, or offensive content.
Partners list and sell food through the Service under separate partner terms. Partners are solely and fully responsible for:
ecomealz does not prepare, handle, inspect, or control the food and gives no warranty as to it. Complaints about a specific bag should be raised with the Partner; we will assist where we reasonably can.
The Service, including the ecomealz name, logo, branding, software, application, website, design, text, graphics, and their arrangement, is owned by ecomealz or its licensors and is protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for your own non-commercial use in accordance with these Terms.
You may not copy, modify, distribute, sell, licence, or create derivative works from any part of the Service, or use our trademarks, without our prior written consent. All rights not expressly granted are reserved.
The Service relies on certain third-party providers, including Google and Apple (sign-in), Google Firebase Cloud Messaging (push notifications), and OpenStreetMap (map tiles). Your use of features involving these providers may also be subject to their own terms and privacy policies. Maps and location shown in the app are for guidance only; ecomealz is not responsible for the accuracy of third-party map or location data. We are not responsible for third-party services we do not control.
To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components, or that food listed by Partners will meet your expectations.
ecomealz does not warrant or guarantee the quality, safety, legality, or fitness of any food supplied by a Partner, as we act only as an intermediary marketplace.
To the maximum extent permitted by applicable law:
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by proven negligence, or for fraud.
You agree to indemnify and hold harmless ecomealz and its officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Service, or your violation of any law or the rights of a third party.
We may suspend, restrict, or terminate your access to the Service at any time, with or without notice, if you breach these Terms, misuse the Service, engage in fraud or abuse (including of loyalty points, referrals, or promotions), repeatedly fail to collect reservations, or where we are required to do so by law. You may stop using the Service and close your account at any time (see Section 3). Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will continue to apply.
We may update these Terms from time to time to reflect changes to the Service, our business, or the law (for example, when in-app card payments launch). When we make material changes, we will update the effective date above and, where appropriate, notify you in the app or by other means. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree, you should stop using the Service.
Because ecomealz operates in two jurisdictions, the governing law depends on your city:
Before starting any formal proceedings, we encourage you to contact us so we can try to resolve the matter informally. This section does not deprive you of the protection of any mandatory consumer-protection laws of your place of residence.
If you have questions about these Terms or the Service, please contact us: